Parent checklist before the first class

  • Keep a younger learner in a shared or observable space.
  • Know the tutor's name, lesson time and approved contact channel.
  • Let the parent or guardian handle schedule and payment communication.
  • Do not send identity documents, card details or unrelated personal information in class.
  • Ask how recording is handled and do not record without the required agreement.
  • Report an uncomfortable message, boundary concern or safeguarding issue through the published academy contact promptly.

If a concern occurs

  1. End or pause the interaction if immediate boundaries feel unclear.
  2. Preserve the relevant message, date and lesson details without sharing them publicly.
  3. Contact QuranCrest through the published email or contact form and identify the learner, tutor and time.
  4. For an urgent risk, use the appropriate local emergency or child-protection service in the learner's country.

Administrative questions, tutor preferences and routine schedule changes can use normal admissions channels. A safeguarding concern should be labelled clearly so it can be handled separately and promptly.