Parent checklist before the first class
- Keep a younger learner in a shared or observable space.
- Know the tutor's name, lesson time and approved contact channel.
- Let the parent or guardian handle schedule and payment communication.
- Do not send identity documents, card details or unrelated personal information in class.
- Ask how recording is handled and do not record without the required agreement.
- Report an uncomfortable message, boundary concern or safeguarding issue through the published academy contact promptly.
If a concern occurs
- End or pause the interaction if immediate boundaries feel unclear.
- Preserve the relevant message, date and lesson details without sharing them publicly.
- Contact QuranCrest through the published email or contact form and identify the learner, tutor and time.
- For an urgent risk, use the appropriate local emergency or child-protection service in the learner's country.
Administrative questions, tutor preferences and routine schedule changes can use normal admissions channels. A safeguarding concern should be labelled clearly so it can be handled separately and promptly.